FAQ
Q: What is your return policy?
A: You can return items within 30 days for a full refund or exchange, provided they are in their original condition and packaging.
Q: How long does shipping take?
A: Orders typically ship within 1-3 business days, with standard delivery taking about 5-7 business days, depending on your location.
Q: Can I track my order?
A: Yes, you will receive an email with a tracking number once your order has shipped, and you can also track it through your account on our website.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries, and additional duties or taxes may apply based on your location.
Q: How do I cancel or modify my order?
A: Please contact customer service as soon as possible. If your order hasn’t shipped yet, we can assist with changes or cancellations.
Q: What should I do if my item arrives damaged or incorrect?
A: Contact customer service within 48 hours of receiving your order and provide your order number and a description of the issue.
Q: How can I contact customer service?
A: You can reach us via email at support@electroessentials.com or use the contact form on our website.
Q: Do you have a warranty on your products?
A: Most products come with a manufacturer’s warranty. Check the product description or contact customer service for specific details.
Q: How do I create an account?
A: Click on the “Sign Up” button on our website, fill out the required information, and submit your application.